These Terms & Conditions govern your use of the cv99 platform. By registering an account or placing a bet on cv99, you confirm that you have read, understood, and agreed to every clause set out in this document.
Throughout these Terms, the following definitions shall apply unless the context clearly requires otherwise:
References to the singular shall include the plural and vice versa. Section headings are for reference only and do not affect the interpretation of these Terms.
2.1 Age Requirement. You must be at least 18 years of age to register an account or use any service on the cv99 Platform. By completing registration, you confirm that you are aged 18 or older. cv99 strictly prohibits underage gambling. We reserve the right to request age verification documentation at any time and to suspend or permanently close any account found to belong to an individual under the age of 18.
2.2 One Account Per Person. Each Player is permitted to hold one and only one cv99 account. Creating, operating, or benefiting from multiple accounts — whether directly or through third parties — is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of any balance therein.
2.3 Accurate Information. You must provide accurate, complete, and current personal information during registration. You are required to keep this information up to date. cv99 is not liable for any losses arising from inaccurate registration details provided by a Player.
2.4 Identity Verification (KYC). cv99 may, at its sole discretion and at any time, request that a Player complete identity verification ("Know Your Customer" or KYC) procedures. This may include submission of a government-issued photo identification, proof of address, and/or proof of payment method ownership. Failure to complete KYC within a reasonable timeframe may result in the restriction of account functionality, including the suspension of withdrawal processing.
3.1 Credentials. You are solely responsible for maintaining the confidentiality of your cv99 account login credentials, including your username and password. You must not share your credentials with any other person. cv99 strongly recommends enabling two-factor authentication (2FA) via SMS OTP for additional account protection.
3.2 Unauthorised Access. You must notify cv99 customer support immediately if you suspect that your account credentials have been compromised or that your account has been accessed without your authorisation. cv99 accepts no liability for losses arising from unauthorised account access where the Player has failed to take reasonable precautions to protect their credentials.
3.3 Session Security. You are responsible for logging out of your cv99 account at the end of each session, particularly when accessing the Platform from a shared or public device. cv99 sessions time out automatically after a period of inactivity as a precautionary security measure.
3.4 Account Activity. All bets, deposits, withdrawals, and account modifications made through a logged-in cv99 session are considered to have been made by the registered account holder. Players should regularly review their account activity and report any discrepancies to cv99 support within 30 days of the relevant transaction.
4.1 Supported Methods. cv99 supports deposits and withdrawals in BDT via the following methods: bKash, Nagad, Rocket, Upay, and bank transfer to eligible Bangladesh banking institutions including BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank. Supported payment methods may be updated from time to time at cv99's sole discretion.
4.2 Minimum Deposit. The minimum deposit amount is ৳200 per transaction. cv99 does not charge deposit fees. Processing times for bKash and Nagad deposits are typically instant; Rocket and Upay deposits are processed within five minutes under normal operating conditions.
4.3 Withdrawal Eligibility. Withdrawals are available to Players who have completed the applicable KYC verification process and whose account is in good standing. The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the most recent deposit where operationally possible.
4.4 Withdrawal Processing Times. cv99 aims to process withdrawal requests to bKash and Nagad within 15–60 minutes of approval. Bank transfer withdrawals may take 1–4 hours. Processing times may be extended during periods of high demand, system maintenance, or pending KYC review. cv99 is not liable for delays caused by third-party payment providers or banking institutions.
4.5 Currency. All transactions on the cv99 Platform are conducted in Bangladeshi Taka (BDT). No foreign currency conversion is applied. Players are responsible for any fees imposed by their own bank or mobile financial service provider.
4.6 Fraud Prevention. cv99 reserves the right to delay or decline a withdrawal where there is reasonable suspicion of fraudulent activity, money laundering, bonus abuse, or breach of these Terms. In such cases, cv99 may request additional documentation before releasing funds.
5.1 Eligibility. Bonuses and promotional offers available on the cv99 Platform are subject to individual terms and conditions that will be stated at the time each offer is presented. General eligibility requires that the Player's account is verified, in good standing, and not subject to any active restriction.
5.2 Wagering Requirements. All bonus funds awarded by cv99 are subject to wagering requirements before they may be converted to withdrawable real-money balance. The specific wagering multiplier, eligible games, time limits, and minimum odds (where applicable) will be specified in the promotion's individual terms.
5.3 One Bonus Per Household. Promotional offers are limited to one per household, IP address, device, payment method, and email address. Attempts to claim the same promotion multiple times through different accounts constitute a violation of these Terms.
5.4 Bonus Abuse. cv99 actively monitors betting patterns for evidence of bonus abuse, including but not limited to low-risk hedging strategies designed to clear wagering requirements without genuine gameplay risk. Where bonus abuse is detected, cv99 reserves the right to void the relevant bonus, cancel associated winnings, and restrict or close the Player's account.
5.5 Modification and Withdrawal of Offers. cv99 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Promotions are offered at cv99's sole discretion and confer no ongoing entitlement upon Players.
6.1 Game Integrity. All Games available on the cv99 Platform are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These games use independently certified Random Number Generation (RNG) technology. cv99 does not alter game outcomes.
6.2 Placing Bets. A bet is confirmed and binding once it has been accepted by the cv99 system and a confirmation reference has been generated. Players are responsible for verifying the details of each bet before confirming it. Confirmed bets cannot be cancelled or amended by the Player.
6.3 Minimum and Maximum Stakes. Minimum and maximum bet limits apply to all games and sporting events. These limits are displayed within each game interface or market listing. cv99 reserves the right to adjust bet limits at any time without prior notice.
6.4 Void Bets. cv99 reserves the right to void any bet where there is evidence of a system error, erroneous odds, corrupted data feed, or where the outcome was determined before the bet was placed. In such cases, the staked amount will be returned to the Player's account balance.
6.5 Sportsbook Rules. Cricket betting and other sports markets on cv99 are governed by the specific sport and market rules published in the cv99 sportsbook. In the event of ambiguity, cv99's interpretation of the relevant sporting rules shall be final. Results are determined by reference to the official governing body of each sport (e.g., ICC for cricket, FIFA for football).
6.6 Technical Failures. In the event of a disconnection or technical failure during an active game session, the outcome of any in-progress round will be determined by the game server's recorded state at the time of disconnection. Where a game cannot be completed, the relevant stake will be returned to the Player's account balance.
7.1 Prohibited Activities. The following activities are strictly prohibited on the cv99 Platform:
7.2 Consequences. Any Player found to have engaged in prohibited conduct may be subject to immediate account suspension, permanent closure, forfeiture of account balance and pending withdrawals, and reporting to relevant law enforcement or financial authorities where required by applicable law.
7.3 Anti-Money Laundering. cv99 complies with applicable anti-money laundering (AML) obligations. Unusual or suspicious transaction patterns may be reported to relevant authorities. Players may be required to provide source-of-funds documentation before large withdrawals are processed.
8.1 Ownership. All content on the cv99 Platform — including but not limited to the cv99 brand name, logo, website design, graphics, game interfaces, text, software, and audio-visual elements — is the property of cv99 or its licensed third-party providers and is protected by applicable intellectual property laws.
8.2 Licence to Use. cv99 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. This licence does not permit commercial use, redistribution, reproduction, modification, or any other exploitation of cv99's intellectual property without prior written consent.
8.3 Restrictions. You must not scrape, copy, mirror, or frame any portion of the cv99 Platform. You must not use cv99's brand name, logo, or trademarks in any manner that could cause confusion or imply an affiliation with cv99 without express authorisation.
9.1 Commitment. cv99 is committed to promoting responsible gambling. We provide a suite of player-controlled tools designed to help Players maintain control over their gambling activity at all times.
9.2 Available Tools. The following responsible gaming tools are available to all registered Players at no cost:
9.3 Age Restriction. cv99 strictly enforces the 18+ age requirement. Players who are under the age of 18 are prohibited from registering or using the Platform. If you are aware of a minor who has accessed the cv99 Platform, please contact our support team immediately.
9.4 Problem Gambling. If you believe your gambling is becoming a problem, we strongly encourage you to contact the cv99 support team via Live Chat or email at . Our support agents are trained to assist Players in activating responsible gaming tools or referring them to appropriate external support resources.
10.1 Platform Availability. cv99 makes reasonable efforts to ensure the Platform is available at all times. However, we do not guarantee uninterrupted or error-free access. The Platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, third-party outages, or circumstances beyond cv99's reasonable control.
10.2 Exclusion of Liability. To the fullest extent permitted by applicable law, cv99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use the Platform, including but not limited to loss of funds due to unauthorised account access resulting from your failure to secure your credentials, interrupted game sessions due to internet connectivity issues on your end, or reliance on information published on the Platform that subsequently proves inaccurate.
10.3 Third-Party Providers. cv99 is not liable for the performance, availability, or conduct of third-party game providers, payment processors, or software vendors whose services are integrated into the Platform. Any disputes regarding game outcomes provided by certified third-party studios should be directed to cv99 support, which will liaise with the relevant provider on the Player's behalf.
10.4 Gambling Losses. Gambling involves inherent financial risk. cv99 is not liable for any gambling losses incurred by Players in the normal course of using the Platform. Players accept all risk associated with their gaming and betting decisions.
11.1 Right to Amend. cv99 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Players by a notice displayed on the Platform or, where practicable, by notification to the email address associated with the Player's account.
11.2 Continued Use. Continued use of the cv99 Platform following the publication of amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting cv99 support.
11.3 Version Control. The date displayed in the "Last Updated" field at the top of this document indicates the version currently in effect. Players are encouraged to review these Terms periodically to ensure they remain informed of any changes.
12.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws applicable to cv99's international offshore operating jurisdiction. Nothing in these Terms is intended to conflict with mandatory consumer protection provisions that may be applicable in Bangladesh.
12.2 Informal Resolution. In the event of any dispute, complaint, or claim arising from your use of the cv99 Platform, you should first contact cv99 customer support at and allow a reasonable period for the matter to be investigated and resolved informally. cv99 aims to respond to all formal complaints within 5 business days (Bangladesh Standard Time, UTC+6).
12.3 Escalation. If a dispute cannot be resolved informally within 30 days, both parties agree to attempt resolution through a mutually agreed alternative dispute resolution process before initiating formal legal proceedings.
13.1 Voluntary Closure. A Player may request the closure of their cv99 account at any time by contacting customer support via Live Chat or email. Upon closure, any remaining real-money balance will be returned to the Player via their most recently used payment method, subject to completion of any outstanding KYC requirements and confirmation that no Terms violations are pending investigation.
13.2 Closure by cv99. cv99 reserves the right to suspend or permanently close a Player's account at any time, with or without prior notice, where there is evidence or reasonable suspicion of breach of these Terms, fraudulent activity, money laundering, underage gambling, or any other conduct that cv99 considers harmful to the integrity of the Platform or its Players.
13.3 Effect of Closure. Upon account closure, the Player's licence to use the cv99 Platform is immediately revoked. Bonus funds are forfeited upon account closure. Real-money balances will be returned in accordance with clause 13.1, subject to any applicable fraud holds or regulatory reporting obligations.
If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of your cv99 account, please contact the cv99 support team using the details below:
Please include your registered account username and a clear description of your enquiry or complaint when contacting cv99 support to allow us to assist you as efficiently as possible.
Your cv99 account credentials are your responsibility. Our Terms make clear that cv99 uses 256-bit SSL encryption on all sessions and recommends two-factor authentication to protect every registered Player's account and balance.
cv99's payment Terms are designed around Bangladesh's real payment ecosystem. Deposits via bKash, Nagad, Rocket, and Upay are processed in BDT with no conversion fees, and withdrawal eligibility is tied to standard KYC completion — not arbitrary delays.
Every game on cv99 is supplied by certified providers using independently audited RNG technology. Our Terms confirm that cv99 does not alter game results. Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi titles are certified for fair play.
Our Terms guarantee access to deposit limits, session time limits, cool-off periods, and self-exclusion for every registered cv99 Player. These tools are free, immediate, and cannot be removed from any account by cv99 staff without the Player's request.
cv99's Terms enforce a minimum age of 18 years for all account holders without exception. Age verification may be requested at registration, at withdrawal, or at any point during account activity. Underage accounts are closed immediately upon detection.
Our Terms set out a clear, step-by-step dispute resolution pathway starting with cv99 support, escalating to alternative dispute resolution where needed. cv99 commits to responding to all formal complaints within 5 business days (BST, UTC+6).
If any part of these Terms raises a question about your account, deposits, withdrawals, or responsible gaming tools — our support team is available 24/7. You can also browse our FAQ for quick answers, or visit the cv99 Casino to explore our full game library. 18+ only.