cv99 is committed to providing a safe, controlled, and enjoyable gaming environment for every player in Bangladesh. We believe that gambling should always remain a source of entertainment — never a source of stress, financial hardship, or harm.
At cv99, responsible gaming is not an afterthought — it is built into the foundation of how the platform operates. cv99 serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that our players come to cv99 for entertainment, cricket betting, live casino games, and the excitement of slots. We want every session to be a positive experience.
Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience level. Early awareness and the right tools can prevent a recreational habit from escalating into something harmful. cv99 provides a comprehensive set of responsible gaming features that place control firmly in the hands of the player.
We encourage all cv99 players to set personal limits before they start playing, to be honest with themselves about their gambling habits, and to use the tools available on the platform whenever they feel that gaming is no longer purely fun. If you ever feel that gambling is causing you stress, financial difficulty, or affecting your personal relationships, please reach out to cv99 support immediately — we are here to help, without judgment.
cv99 provides a suite of practical tools that allow you to set boundaries on your gaming activity. These tools are available to every registered player directly through your cv99 account settings or by contacting the cv99 support team.
Set a maximum daily, weekly, or monthly deposit amount in BDT to keep your spending within a budget you are comfortable with. Once a deposit limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed.
Set a maximum continuous session duration so that the cv99 platform will display a reminder — or automatically end your session — after a defined period. Regular breaks reduce the risk of impulsive decision-making during extended gaming sessions.
If you feel you need a short break from gaming, you can request a temporary cool-off period lasting between 24 hours and 6 weeks. During a cool-off, your cv99 account remains open but all gaming and betting activity is suspended. You will not receive promotional communications during this time.
Self-exclusion is a longer-term measure for players who feel their gambling has become unmanageable. You can request self-exclusion for a minimum period of 6 months, during which your cv99 account is fully suspended and you are blocked from creating a new account. Self-exclusion requests are processed within 24 hours.
Define a maximum loss threshold per day, week, or month. Once your net losses reach the defined limit within the period, cv99 will prevent further bets until the limit period resets. Loss limits give you a financial safety net and prevent chasing losses beyond your comfort level.
Enable periodic on-screen reminders that display how long you have been playing and your net session result. Reality check alerts appear at intervals you define (every 30, 60, or 90 minutes) and give you a moment to consciously decide whether to continue or stop.
Access a full breakdown of your betting and gaming history, including deposits, withdrawals, session durations, and net results over any date range. Reviewing your activity history regularly is one of the most effective ways to stay informed and in control of your gambling habits.
If self-managed tools are not sufficient, cv99 support agents are trained to assist players who are experiencing difficulties. Contact the support team at any time via live chat on the platform or by emailing — your enquiry will be handled with full confidentiality.
Activating responsible gaming tools on your cv99 account takes less than two minutes. Follow the steps below or contact 24/7 live support for assisted setup.
Problem gambling can develop gradually. Being aware of the early warning signs can help you — or someone you care about — take action before the situation becomes serious. The following are common indicators that gambling may no longer be purely recreational.
Spending Beyond Your Means: Regularly depositing more than you can afford, borrowing money to fund gambling, or using funds intended for essential expenses such as rent, food, or utility bills.
Chasing Losses: Continuing to place bets after a losing session with the intention of recovering losses, often leading to larger bets and greater financial exposure than originally intended.
Neglecting Responsibilities: Missing work, study, or family commitments due to time spent gambling; experiencing sleep disruption due to late-night gaming sessions; withdrawing from social activities.
Emotional Dependence: Using gambling as a way to cope with stress, anxiety, loneliness, or other negative emotions; feeling restless, irritable, or anxious when not gambling.
Concealing Gambling Activity: Hiding the extent of your gambling from family members or friends; feeling shame or guilt about the amount of time or money spent on gambling.
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly. If you answer "yes" to three or more questions, we strongly encourage you to use cv99's responsible gaming tools or contact support for guidance.
Q1. Have you ever gambled with money that was needed for household expenses, bills, or other essential costs?
Q2. Have you ever spent more time gambling than you originally planned when you started a session?
Q3. Have you tried to cut down or stop gambling but found it difficult to do so?
Q4. Have you felt the need to gamble with increasingly larger amounts of money in order to achieve the same level of excitement?
Q5. Have you ever borrowed money, sold possessions, or considered illegal acts to fund your gambling?
Q6. Has gambling caused arguments, tension, or relationship problems with family members or close friends?
Q7. Have you ever felt depressed, guilty, or anxious after a gambling session?
Q8. Have you returned to gambling the day after a loss with the intention of winning back what you lost?
Every cv99 account undergoes an age verification check during registration. Players who cannot confirm they are 18 or older are denied access. KYC document review provides a secondary layer of age verification before any withdrawal can be processed.
cv99 does not direct any promotional or marketing content toward individuals who are, or appear to be, under 18 years of age. All promotional communications from cv99 are intended exclusively for verified adult players who have opted in to receive them.
When you set a deposit limit, loss limit, session limit, or cool-off period, that restriction takes effect immediately on your cv99 account — there is no waiting period for reductions. This ensures that the tools work when you need them most.
Players who have activated a cool-off or self-exclusion will automatically stop receiving promotional emails and bonus notifications from cv99 for the duration of the restriction. You can also opt out of marketing communications at any time via your account settings.
Every cv99 customer support agent receives training in responsible gaming identification and response procedures. If an agent identifies indicators of problem gambling during a support interaction, they are authorised to proactively offer responsible gaming resources and tool activation assistance.
All responsible gaming requests — whether for self-exclusion, deposit limit reductions, or support referrals — are processed with complete confidentiality. Your responsible gaming history is not visible to other players and is handled exclusively by authorised cv99 personnel.
Set a budget before you start. Decide in advance how much you are comfortable spending on a gaming session and use cv99's deposit limit tool to enforce that boundary automatically. Once the budget is spent, end the session — do not make additional deposits to continue playing.
Never gamble under the influence. Alcohol, recreational substances, or extreme emotional states (such as significant stress, grief, or anger) impair judgment and increase the likelihood of impulsive, high-stakes decisions. If you are not in a calm, rational state, it is best to postpone your gaming session.
Balance gaming with other activities. A healthy approach to gambling means that it occupies a proportionate share of your leisure time alongside other hobbies, social activities, exercise, and family commitments. If you find that gaming is crowding out other important parts of your life, that is a signal worth taking seriously.
Keep your account credentials private. Never share your cv99 username or password with anyone else. Shared accounts increase the risk that minors or vulnerable individuals may access the platform using your credentials. If you suspect your account has been accessed by someone else, contact cv99 support immediately to secure the account.
Take regular breaks. Use cv99's session time limit and reality check features to ensure you step away from the screen at regular intervals. Fatigue reduces decision quality and increases the risk of poor bet selection or loss-chasing behaviour during long sessions.
Talk to someone. If you are finding it difficult to manage your gambling independently, speaking to a trusted friend, family member, or professional counsellor can provide an important perspective. cv99 support is also available 24/7 at to assist you confidentially.
When gaming is in balance, it should be entertaining and exciting. Explore the full cv99 platform — from live cricket betting and slots to the live casino — with the confidence that our responsible gaming tools are always available to keep your experience safe. 18+ only.